Legal Ownership
The ZNOLE Freelancer Marketplace is a platform that is legally and exclusively owned by Znole Technology. All intellectual property, platform code, system infrastructure, design, domain, and backend services are registered and protected under the name of Znole Technology. This means that the brand “ZNOLE” and all related digital assets are not independently controlled or franchised — they fall under the direct corporate governance of the parent company.
Ownership here also means that Znole Technology reserves all legal rights to manage, modify, expand, restrict, or even terminate the platform’s operations based on its internal decisions. All agreements with users (freelancers, clients, and vendors) are signed digitally under this company’s authority. The platform does not operate as a standalone or outsourced entity. Legally, any income, legal responsibility, data control, and external representation of the platform are the responsibility of Znole Technology. This ensures full transparency, accountability, and authority, eliminating any confusion about third-party ownership or management.
Operational Control
Znole Technology is fully responsible for the operations of the ZNOLE Freelancer Marketplace. Every function — from feature updates to account creation, payment integration, user verification, and customer service — is managed internally. No external agency, vendor, or contractor is granted system-level access or operational control over the platform.
All platform processes, including user activity, job listings, gig delivery, wallet functions, and withdrawal approvals, are monitored using admin tools developed by Znole Technology. Additionally, the team regularly deploys software updates, bug fixes, and system improvements to maintain platform performance. Even moderation activities like blocking spam, reviewing abuse reports, and monitoring communication are done under strict internal protocol. This full-stack operational control allows Znole Technology to provide a secure, stable, and consistent experience to all users while minimizing risk and unauthorized access.
Payment Processing Authority
All financial transactions within the ZNOLE Freelancer Marketplace are exclusively processed and controlled by Znole Technology. Whether it involves client payments, freelancer withdrawals, commission deductions, wallet top-ups, or service purchases — every monetary transaction is routed through secure, verified channels that are directly owned and monitored by Znole Technology.
The company uses licensed third-party payment gateways that are configured under its own business credentials. All settings, payment rules, and transaction limits are set internally, and no freelancer or client can alter them. Znole Technology also verifies each withdrawal request, ensuring that funds are released only when a job is completed as per platform policy. This reduces fraud and improves accountability. In case of failed or delayed transactions, only Znole Technology’s finance team has the authority to investigate and issue resolutions, refunds, or reprocessing. Users agree during registration that all payments are subject to the processing and verification timeline controlled by Znole Technology. By centralizing all payment processing, the platform ensures financial safety, transparency, and trust.
Invoice Management
All invoices generated through the ZNOLE Freelancer Marketplace are digitally created, verified, and issued by Znole Technology. Whether it’s a client booking an order or a freelancer receiving a payout, the invoice acts as an official record of the transaction and is legally attributed to Znole Technology’s operational ledger. This system ensures that both clients and freelancers receive documented proof of every transaction made on the platform.
Each invoice includes essential details such as invoice number, service name, date of transaction, parties involved, and payment method used. All values are automatically calculated by the platform’s internal billing engine, which applies fees, taxes, or commissions based on rules set by Znole Technology. These invoices are valid for accounting, reimbursement, and taxation purposes. The company also keeps digital logs of every invoice for audit trails, financial reporting, and compliance checks. No other entity, individual, or partner has access to this data or the ability to alter invoice structures. This full control ensures that the financial documents users receive are authentic, standardized, and protected.
User Agreement Enforcement
When any user registers on the ZNOLE Freelancer Marketplace — whether a freelancer or a client — they are required to agree to the Terms of Service and Privacy Policy defined and published by Znole Technology. These agreements are not symbolic or optional. They represent real, enforceable digital contracts that legally bind both parties — the user and Znole Technology.
The platform’s legal team drafts, reviews, and updates all agreements to ensure compliance with regional laws and global standards. These agreements govern how users interact with the platform, what behavior is permitted, and what actions may lead to penalties or account restrictions. Violation of these terms can result in account warnings, temporary suspension, or permanent bans. All enforcement actions — including warnings, deletions, and policy notices — are implemented only by authorized members of Znole Technology. Users do not have the ability to dispute policies externally unless via the formal internal review process. This agreement structure allows the platform to operate consistently, lawfully, and with full legal protection for the company and its community.
Platform Rules & Policy Creation
Every guideline, rule, policy, or operational document available on the ZNOLE Freelancer Marketplace is created, reviewed, and published solely by Znole Technology. This includes but is not limited to: posting rules, freelancer eligibility, payout conditions, refund eligibility, review guidelines, and communication etiquette.
These rules are written with clarity to ensure both clients and freelancers understand how to operate on the platform fairly and safely. Znole Technology regularly updates these policies to address emerging risks, market changes, or user behavior trends. Any change in rules is announced through the platform, and all users are expected to comply. The company does not allow any individual moderator or freelancer to create or enforce rules independently. If a user violates a platform rule, corrective action is taken as per internal policy review. Znole Technology retains the legal right to add, remove, or modify rules as it sees fit, without needing third-party approval. This centralized governance ensures a professional and protected marketplace environment.
Dispute Resolution Power
In any case of conflict — whether between a client and a freelancer, or due to payment, delivery, or feedback issues — Znole Technology holds 100% authority to review and resolve disputes on the ZNOLE Freelancer Marketplace. The platform offers structured tools where users can raise concerns, submit proof, and request investigation. Once submitted, these disputes are routed to the internal dispute team managed by Znole Technology.
This team reviews all available data including chat logs, delivery files, order status, and payment history. Based on platform rules and available evidence, a final decision is made. Users are notified of the outcome, and in some cases, refunds, cancellations, or account actions may follow. No freelancer, client, or moderator has the right to override this decision. Znole Technology’s final decision is legally binding within the platform’s ecosystem. By centralizing dispute handling, the platform maintains neutrality, professionalism, and fairness. It also reduces manipulation, fake complaints, or unjustified demands — building long-term trust among users.
Refund & Cancellation Policy Control
Znole Technology retains complete control over the refund and cancellation process within the ZNOLE Freelancer Marketplace. Whenever a client is unsatisfied with a service, or if a freelancer faces cancellation due to a non-responsive client, the entire refund review and execution process is handled directly by the internal finance and operations team of Znole Technology.
Users can initiate refund requests through their dashboard, but no refunds are automatically approved. Each case is reviewed based on the order timeline, communication history, delivery files, and platform policies. Refunds are issued either to the original payment method or to the client’s internal wallet, depending on the situation and eligibility. Znole Technology also has the discretion to deny refund requests that don’t meet the criteria outlined in the platform’s official refund policy. By centralizing refund control, the company ensures that funds are handled with integrity, fraud is minimized, and trust between clients and freelancers is preserved. The decision made by the company regarding refund approval or rejection is final and cannot be bypassed by users or outside parties.
Data Security and Compliance
Data privacy and protection are critical responsibilities managed solely by Znole Technology. All user data — including personal details, uploaded files, communications, financial information, and identification documents — is stored securely on encrypted servers operated under Znole Technology’s infrastructure. The platform follows standard data protection protocols in line with international practices like GDPR and India’s IT Act.
Access to user data is strictly limited to authorized company personnel, and every access request is logged and monitored. No data is sold, transferred, or shared with external entities or marketing companies. Moreover, sensitive information such as Aadhaar, PAN, passwords, or payment details is encrypted both during transmission and storage. Znole Technology also conducts regular audits, penetration testing, and server monitoring to identify and eliminate vulnerabilities. In the event of a data breach or cyberattack, the company has incident response protocols to immediately secure systems and notify affected users. This strict control builds user confidence and ensures the platform is safe, transparent, and legally compliant at all times.
Account Suspension and Termination Rights
Znole Technology has full authority to suspend, restrict, or permanently terminate user accounts that violate platform policies, attempt fraud, or misuse services. These actions are not random or automatic — they are executed only after a detailed internal review conducted by the compliance and moderation teams of Znole Technology.
Offenses that may lead to account action include spamming, abuse, harassment, scamming, fake deliveries, payment manipulation, and false identity use. Once a violation is reported or detected, the user’s activities are investigated using internal tools and communication logs. If the violation is confirmed, Znole Technology issues a warning, temporary suspension, or full termination based on the severity. Suspended users may appeal, but the final decision rests with the platform authority. This centralized control ensures that the marketplace remains clean, secure, and professional. Freelancers and clients are expected to uphold a standard of conduct, and Znole Technology acts as the ultimate enforcer of these community standards.
Customer Support Management
Customer support on the ZNOLE Freelancer Marketplace is managed 100% internally by Znole Technology’s trained support staff. This includes live chat representatives, ticket responders, escalation managers, and technical advisors. The company does not outsource customer support to external call centers or agencies, ensuring that every interaction is secure, informed, and recorded for quality assurance.
Support agents are trained in platform policy, user behavior protocols, dispute management, and data privacy rules. When users raise concerns or submit complaints, their queries are categorized and routed to the appropriate department — technical, financial, legal, or operations. Response times are tracked internally to maintain service level standards. Complex queries are escalated to senior management or technical leads depending on the case. Users interacting with the support team can rest assured that they are dealing with verified representatives of Znole Technology. This keeps communication consistent, improves trust, and protects user data and service quality.
Freelancer Verification Process
Znole Technology carries out a strict freelancer verification process to ensure the authenticity and professionalism of all service providers on the ZNOLE Freelancer Marketplace. Before a freelancer is allowed to list services or withdraw earnings, their identity, skills, and account activity are reviewed by the internal team.
This process typically includes ID verification (PAN, Aadhaar, passport, etc.), email and mobile verification, and manual review of the user’s service listings. Freelancers may also be asked to complete trial work or participate in brief onboarding interviews. Any mismatch, suspicious activity, or invalid document submission can lead to rejection or suspension. Verified freelancers receive a badge on their profile, signaling trust to clients. Znole Technology keeps all verification data secure and private. This strong verification process helps maintain a credible environment, reduces fake accounts, and builds client trust across the platform.
Client Project Monitoring
Znole Technology actively monitors all client-posted projects on the ZNOLE Freelancer Marketplace to ensure quality, fairness, and policy compliance. Whenever a client posts a job or hires a freelancer, that interaction enters a backend monitoring system managed by the operations team. This system tracks milestones, deadlines, payment status, and communication logs in real-time.
The purpose of this monitoring is to prevent project scams, job abandonment, or misuse of the platform by either side. Znole Technology flags suspicious client behavior such as repetitive cancellations, abusive messages, or underpayment tactics. If a client violates platform guidelines, the project may be paused, reviewed, or canceled entirely. Similarly, if a freelancer raises a concern about a client not responding, refusing to release payment, or violating terms, the operations team steps in to review the case. Monitoring is done silently and securely to ensure user privacy. This proactive system keeps project interactions smooth, transparent, and professional, maintaining a trusted environment for both freelancers and clients.
Platform Development and UI Control
The entire front-end and back-end architecture of the ZNOLE Freelancer Marketplace is designed, developed, and controlled by Znole Technology’s in-house development team. No part of the website design, structure, or user interface (UI) is outsourced or licensed from third parties. This full ownership enables Znole Technology to make real-time improvements, deploy new features, and fix issues instantly based on user feedback.
Every component — from dashboards and search filters to messaging systems, order pages, and wallet interfaces — is customized by the company’s UX and engineering teams. Regular A/B testing, layout upgrades, and performance enhancements are rolled out to improve usability and platform speed. UI changes are tested in staging environments before being pushed live, ensuring smooth user experiences without downtime. Having full design and development control also means the platform remains secure from third-party theme/plugin vulnerabilities. Users can trust that the interface is purpose-built, safe, and designed for long-term use.
Third-Party Integration Licensing
All third-party integrations used in the ZNOLE Freelancer Marketplace — such as Google login, map services, ReCAPTCHA, email APIs, analytics, and AI modules — are legally licensed and managed under Znole Technology’s official accounts. These tools are implemented only after thorough security checks and privacy evaluations to ensure data safety and system integrity.
No freelancer or client has access to these configurations or backend APIs. Znole Technology sets all limits, configurations, and billing parameters to avoid misuse or unexpected charges. If any integration service fails or becomes non-compliant, it is disabled and replaced as per company standards. This control prevents unauthorized tool injection, third-party script abuse, or marketing tracker leaks. Znole Technology maintains contracts and service agreements directly with providers like Google, AWS, SendGrid, or other vendors, ensuring legal accountability and proper resource management. This approach allows the platform to run smoothly, integrate useful services, and remain fully compliant with industry protocols.
Marketing and Brand Communications
All marketing campaigns, social media posts, PR statements, email newsletters, and advertising efforts related to the ZNOLE Freelancer Marketplace are crafted and executed by Znole Technology’s branding and communications team. No third-party agency controls the platform’s public image or advertising material. Every official message — whether through email, Instagram, Facebook, or press releases — reflects the core values and voice of Znole Technology.
The company maintains a content strategy calendar, brand tone guide, and asset approval system to ensure that all outward communication is consistent, professional, and legally accurate. No freelance marketer, influencer, or outside promoter is allowed to speak on behalf of the brand without written approval. Any brand partnership or co-marketing campaign is executed under legal agreements that are reviewed by the company’s legal team. This centralized control keeps the ZNOLE brand trustworthy, premium, and aligned with the company’s growth strategy. It also protects the platform from misrepresentation or false advertising.
Service Quality & Delivery Tracking
Znole Technology ensures that every order placed through the ZNOLE Freelancer Marketplace is tracked from initiation to completion. The company uses internal tracking tools that monitor job creation time, delivery status, revision requests, and order disputes. This helps in identifying service delays, substandard work, or delivery manipulation attempts.
When a freelancer accepts a job, the platform logs timestamps, uploads, and client reviews. Any delay or deviation is automatically flagged for quality control. Similarly, clients trying to exploit services or force unfair revisions are also monitored. All communication and file exchanges between the freelancer and client are stored securely for accountability. Znole Technology’s quality assurance team reviews flagged cases and takes necessary actions such as issuing warnings, reversing payments, or account suspensions. This strong delivery tracking process not only maintains platform credibility but also motivates both clients and freelancers to act professionally, deliver on time, and maintain high standards.
Performance Auditing and Activity Logs
Znole Technology has a dedicated internal system for performance auditing across the ZNOLE Freelancer Marketplace. This system tracks every critical activity performed by users—freelancers, clients, and even internal moderators. The goal is to ensure platform integrity, prevent abuse, and identify performance trends that affect service quality and platform reliability.
For freelancers, the system monitors gig performance, delivery timelines, ratings received, cancellation rates, and dispute frequency. Clients are also audited based on job posting consistency, project completion rates, review patterns, and refund behavior. Every login, update, message, and transaction is automatically time-stamped and recorded in secure logs. These logs are reviewed periodically by the auditing team for inconsistencies, suspicious patterns, or behavior that violates platform policies.
Znole Technology uses these analytics to generate internal trust scores and behavior profiles, which can trigger alerts, support interventions, or automatic verifications. Users found manipulating systems—such as fake reviews or duplicate accounts—are flagged and investigated immediately. By continuously auditing activity, Znole Technology ensures fairness, reduces fraud, and maintains the overall professionalism of the marketplace.
Content Moderation and Abuse Management
Content moderation is one of the core responsibilities managed directly by Znole Technology’s internal compliance and safety teams. Any content submitted on the ZNOLE Freelancer Marketplace—be it user bios, gig descriptions, job postings, chats, reviews, or file uploads—is automatically scanned and manually reviewed based on a strict set of moderation guidelines.
The moderation engine uses a mix of AI-driven keyword detection and manual checks by human moderators. Content that is flagged as abusive, illegal, plagiarized, or misleading is either auto-hidden or sent for manual approval. Repeated offenses result in account warnings or permanent bans. Users can also report each other, and these reports are reviewed by the moderation team within 24–48 hours, depending on severity.
Znole Technology ensures that no third-party volunteers or community moderators have power over content actions. Only trained, in-house personnel are authorized to remove, modify, or escalate content violations. This strict control prevents biased actions, misinformation, or wrongful takedowns. It protects freedom of expression while enforcing professional standards across the platform.
Licensing, Legal Expansion & Regulatory Compliance
Znole Technology is solely responsible for the legal registration, licensing, and regulatory compliance of the ZNOLE Freelancer Marketplace. Whether it’s obtaining government certifications, setting up physical offices, applying for trademarks, or complying with digital commerce laws, all actions are handled directly by the company’s legal and business compliance departments.