1. Introduction & Overview
Welcome to Znole, a professional freelance marketplace platform designed to connect clients with skilled freelancers across diverse industries, including design, development, content creation, marketing, and more. Znole provides a secure, user-friendly environment for posting projects, bidding, hiring, communication, and ensuring successful project delivery.
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (the “User,” whether a Client or Freelancer) and Znole Technology (“we,” “us,” or “our”), the entity that owns, operates, and manages the Znole platform and its services (the “Platform”). By accessing or using any part of the Platform—including creating an account, browsing projects, sending messages, bidding, or posting work—you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must immediately discontinue use of the Platform.
Znole Technology reserves full rights to operate, update, and modify the Platform and these Terms at any time without prior notice. Continued use of the Platform after any updates signifies your acceptance of the revised Terms.
Key Platform Features
The Znole Platform includes, but is not limited to, the following features and services:
- Znole Pay: A secure payment system enabling clients to pre-deposit funds and freelancers to receive payments upon milestone completion.
- Znole Drop System: An automated delivery confirmation system ensuring fairness and timely project completion.
- Verified Profiles: Verification for both freelancers and clients to enhance trust and security.
- Direct Messaging & File Exchange: Tools for seamless communication and file sharing within the Platform.
- Trial Work & Project Evaluation: Options for trial tasks and project assessments.
- Transparent Bidding & Hiring: A clear and fair process for project bidding and freelancer hiring.
User Expectations
All Users are expected to engage with the Platform in good faith, adhere to these Terms, and interact professionally with other Users. Any disputes, claims, or concerns arising from Platform use will be resolved under applicable governing laws and within the jurisdiction determined by Znole Technology.
Contact Us
For questions, assistance, or a simplified version of these Terms, please contact our support team at support@znole.com.
2. Account Rules & Eligibility
To ensure a safe and trustworthy environment, all Users must adhere to the following rules and eligibility criteria. These policies apply to both Clients and Freelancers, and by creating an account, you confirm compliance with these conditions.
Eligibility Criteria
- Minimum Age: Users must be at least 14 years old to join the Platform, enabling young, skilled individuals, including Indian students, to showcase talent and earn income.
- Registration Requirements: Users must provide a valid email address and phone number during registration.
- Identity Verification: Submission of an Aadhaar Card and PAN Card is optional but strongly recommended for account approval and verification. Bank account details must match the name on the profile and ID for secure payment processing.
Real Identity & Information Requirement
- Users must register using accurate information, including full name, email, phone number, location, and (if applicable) company details.
- Providing false, misleading, or fraudulent information will result in account suspension or permanent termination.
- Freelancers must possess genuine skills for the services they offer and be capable of performing the work advertised.
- Portfolios are optional, but beginners are encouraged to start with competitive pricing to build credibility.
One User = One Account Rule
- Each User is permitted only one account.
- Creating multiple, fake, or duplicate accounts is strictly prohibited and will result in the permanent termination of all associated accounts.
- Once an account is banned, the same Aadhaar Card or identity cannot be used to register again.
Verified Freelancer Policy (KYC Required)
- Freelancers must complete Know Your Customer (KYC) verification, including Aadhaar submission and matching profile details, to activate payment and job functionalities.
- Without KYC, freelancing activities and payouts will be restricted.
Misuse & Fraud Prevention
- Fake job postings, scam hiring, or frivolous activity will lead to a permanent ban.
- Misusing the system to steal work, money, or effort is prohibited. Znole’s Drop and Pay systems include advanced security to prevent unauthorized access, fake trials, or free work.
- Freelancers cannot claim payment for unapproved work or trial samples.
Chat Rules & Respectful Conduct
- Sharing personal information or private links (e.g., WhatsApp, email) through chat is prohibited.
- Forcing a Client to communicate outside the Platform or engaging in inappropriate behavior is a bannable offense.
- Abuse, harassment, or disrespectful conduct toward any User will result in permanent removal from the Platform.
Suspension & Ban Policy
Znole Technology reserves the right to suspend or permanently ban accounts that:
- Violate Platform rules.
- Submit fake or fraudulent documents.
- Abuse or threaten other Users.
- Misuse payment or delivery systems.
- Attempt to scam, cheat, or undermine Platform trust.
Banned Users are permanently ineligible to re-register or work on the Platform.
Profile Visibility & Platform Rights
- User profiles (name, skills, reviews) may be publicly visible in a limited format.
- Znole Technology reserves the right to review, edit, verify, or suspend any User profile as needed.
Account Deletion
- Users may request account deletion at any time. Upon deletion, all associated data will be permanently removed in accordance with Znole’s Privacy Policy.
3. Project, Bidding, Gig & Hiring System
Znole is committed to providing a secure and fair marketplace for project postings, service offerings, and work delivery. The following rules govern how Clients and Freelancers interact within the Platform’s project, bidding, and gig systems.
Project Posting Rules (Clients)
- Clients must post genuine projects requiring legitimate freelance work.
- Project details, including title, description, budget, and timeline, must be clear and accurate.
- Fake, frivolous, or scam postings are prohibited and may result in permanent account suspension.
- Clients should only select the “Hire” button when ready to proceed with a Freelancer.
Bidding Rules (Freelancers)
- Freelancers may bid only on projects matching their skills.
- Proposals must include accurate pricing, estimated delivery time, and a personalized message.
- Spam or repeated bidding on unrelated projects is prohibited and may lead to profile restrictions.
- Submitting multiple bids on the same project is not allowed.
Hiring & Agreement System
- Upon selecting a Freelancer, an official job agreement is created between the Client and Freelancer.
- Clients must deposit milestone payments through Znole Pay before work begins.
- Work starts only after the agreement is accepted and payment is securely held.
Gig Posting System (Freelancers)
- Freelancers may offer predefined services (“gigs”), e.g., “I will design a logo in 1 day for ₹999.”
- Gigs must include accurate titles, clear descriptions, delivery timelines, and pricing.
- Work offered in gigs must be performed directly by the posting Freelancer.
- Misuse, such as fake delivery, low-quality work, or outsourcing, will result in gig removal or account suspension.
Direct Order via Gig (Clients)
- Clients may purchase gigs directly without posting a project or inviting bids.
- Upon purchase, an automatic agreement is generated, and payment is held by Znole Pay.
- Clients must provide required information and inputs promptly to avoid delays.
Znole Drop: Delivery & Dispute System
- All work deliveries are managed through Znole Drop, a secure system ensuring fairness.
- If a Client fails to approve completed work, Znole Drop may auto-release payment after the protection period.
- In disputes, Znole Drop will review message history, files, and evidence, initiating a Drop Entry for investigation.
- Trial work misuse or unauthorized payments are prohibited.
Work Misuse & Fraud Prevention
- Misuse of trial tasks, fake jobs, or unpaid work delivery is banned.
- Znole’s advanced security detects and blocks unauthorized access, fraud, or duplicate activity.
- Freelancers cannot demand payment without delivery, and Clients cannot cancel projects after using delivered work.
Communication Guidelines
- All communication must occur within the Platform (chat, attachments, updates).
- Sharing personal contact details (e.g., email, WhatsApp, phone) is strictly prohibited.
- Attempting to move projects outside the Platform may result in a permanent ban.
Support via Znole Drop
- Znole Drop provides premium support for active Clients and Freelancers.
- Users may request a Drop Entry or contact support via in-platform forms or phone for issues with delivery, payment, or agreements.
- The support team may contact either party to resolve issues.
Dispute Handling & Final Decision
- In disputes, payments may be held until the investigation is complete.
- Znole Drop and the support team will make final decisions based on proofs, chat history, and submitted files.
Reminder: Violations of these rules may lead to account restrictions, suspension, or permanent bans, resulting in loss of access to gigs, earnings, or active projects.
4. Payment System, Membership & Refund Policy
Znole ensures a secure and transparent payment system with limited-time free access to most features. This section outlines payment processes, membership details, and refund policies.
Current Free Access Policy
- For the first 16 months, most Platform features are free, except for optional membership activation required for posting gigs or projects.
- Account registration and KYC verification (Aadhaar, PAN) are free.
- Tools like chat, Znole Drop tracking, profiles, and bidding are accessible without charge.
- No commission is charged on transactions during this period.
Refund Policy Overview
Znole supports a fair refund system managed through Znole Drop and Znole Pay:
- Refunds Before Work Starts: If a Client cancels within 1 hour of order placement and no work has begun, a full refund is issued instantly to the Znole Wallet.
- Refunds After 1 Hour: Cancellations after 1 hour trigger a Drop Entry review. If no work has started or the Freelancer agrees, a full refund is issued. If disputed, Znole Drop decides based on evidence.
Fraud & Misuse Protection in Refunds
- Refunds are denied if Clients misuse the system (e.g., receiving work and then requesting a refund).
- If Freelancers commit fraud or deliver fake/low-quality work, Clients receive a full refund, and the Freelancer’s account may be suspended or banned.
- Refund decisions are final based on Znole Drop’s investigation.
Freelancer No Response Policy
- If a Freelancer fails to respond to an order within 24 hours, the Client is eligible for a full refund without Freelancer approval.
- This applies to both gigs and project hires.
Refund Wallet Handling
- Refunds are credited to the User’s Znole Wallet for reuse or withdrawal to a bank account (processed within 2–4 working days).
Project-Based Refund Rules
| Condition | Refund Eligibility |
|---|---|
| Cancelled within 1 hour | ✅ Instant Full Refund |
| Work not started, Freelancer agrees | ✅ Full Refund |
| Freelancer doesn’t respond in 24 hrs | ✅ Full Refund |
| Fraud/Misuse by Client | ❌ No Refund |
| Fraud/Misuse by Freelancer | ✅ Full Refund to Client |
| Conflict/Dispute | ✅ Znole Drop team decision |
| Refund request accepted | 💸 Amount goes to Wallet |
Important Notes
- Znole Drop and Znole Pay automatically track actions for transparency during refunds or disputes.
- No refund is issued for completed orders without evidence of wrongdoing.
- Future updates to refund policies will be announced officially via email or in-app notifications.
- The Platform remains commission-free for the first 16 months. Any future commission changes will be communicated transparently.
5. Project & Gig Delivery, Rating, and Auto-Completion Rules
To ensure fair delivery and timely payments, Znole enforces a structured workflow for all services, including custom projects and gigs.
Work Delivery Requirements
- Freelancers must deliver work via the Platform’s “Deliver Now” button in the project/order dashboard.
- Deliveries must include all agreed-upon files, designs, or services as per the project/gig agreement.
- A brief explanation of the delivery (e.g., what was completed, how to use it) is required.
- Deliveries must meet the agreed timeline, quality, and scope.
Client Review & Approval Process
- Approve Delivery: Marks the project/order as complete, releasing payment via Znole Pay.
- Request Revisions: Clients may request changes if work is incomplete or not as agreed.
- Inactivity: If no response is received within the review period (3–5 days), the order may auto-complete.
Auto-Completion & Auto-Release of Payment
- If a Client does not respond within the review period, the system will:
- Mark the order/project as “Completed.”
- Release payment to the Freelancer via Znole Pay.
- This protects Freelancers from delays after timely delivery.
Rating & Review System
- Upon completion (manual or automatic), both parties may submit a 1-to-5-star rating, written feedback, and optional public comments.
- Reviews are publicly visible, impacting User credibility and ranking.
- Reviews cannot be edited or removed unless found to be abusive, fake, or in violation of Platform policies.
- Znole reserves the right to hide or remove misleading or inappropriate reviews.
Disputes During Delivery (Znole Drop)
- Disputes over quality, scope, or delivery are handled via Znole Drop, which reviews communication history, files, and evidence.
- The team may contact both parties and make a final decision on refunds, revisions, or payment release.
Late or No Delivery Rules
- If a Freelancer fails to deliver by the deadline or respond within 24 hours, Clients may:
- Cancel the order/project.
- Request a full refund.
- Initiate a Znole Drop investigation.
- Repeated delays or ignored orders may result in account penalties or suspension.
Final Order Statuses
| Status | Description |
|---|---|
| In Progress | Freelancer is working |
| Delivered | Work submitted for approval |
| Under Revision | Client requested changes |
| Completed | Client approved or auto-completed |
| Cancelled | Order canceled by User or admin |
| Disputed | Under Znole Drop investigation |
Platform Rights & Protection
- All deliveries, messages, and files are logged for transparency and dispute resolution.
- Fake deliveries, plagiarized content, or false completion claims trigger investigations and potential penalties.
- Freelancers misusing Client trust receive full refunds to the Client; Clients committing refund fraud cannot reverse payments.
6. Disputes: Delivery Conflicts & Resolution Process
This section outlines procedures for resolving conflicts between Clients and Freelancers related to orders or projects.
What is a Dispute?
A dispute arises when a Client or Freelancer disagrees on delivery, quality, behavior, or payment status for an ongoing or completed order. Disputes are managed exclusively through Znole’s official dispute system.
When Can a Dispute Be Raised?
- Disputes can be initiated only after an order is accepted, in progress, or delivered.
- Clients may raise disputes if work is incomplete, low-quality, or not as agreed.
- Disputes cannot be raised before work starts or without an official order.
Dispute Time Limit
- Clients have 3–5 days post-delivery to review, approve, request revisions, or raise a dispute.
- Inactivity within this period may result in auto-completion and payment release.
Valid Reasons for Disputes
| Reason | Description |
|---|---|
| No Delivery | Freelancer failed to deliver by the deadline |
| Incomplete Work | Missing, low-quality, or incorrect deliverables |
| Delay Without Response | Freelancer unresponsive for over 24 hours |
| Unfair Rejection | Client rejects valid work without reason |
| Abusive Behavior | Offensive or inappropriate conduct |
| Policy Violation | External communication, sharing personal info |
Note: False disputes or system misuse may lead to account suspension.
How to Raise a Dispute
From the Order/Project Panel:
- Click “Raise Dispute” post-delivery.
- Select a reason from the dropdown.
- Provide a brief explanation and upload relevant proof (e.g., screenshots, files).
- Submit to receive a unique Dispute ID for tracking.
Dispute Handling Process
- The order is locked from further changes.
- Znole Drop assigns the case to the Resolution Team, which reviews:
- Order timeline and chat history.
- Delivered files and revision records.
- Submitted evidence.
- The team may contact both parties for clarification.
- Decisions are made within 3–7 working days.
Possible Outcomes
| Outcome | Description |
|---|---|
| Release Payment | Valid and complete delivery |
| Full Refund | Freelancer failed or committed fraud |
| Request Revision | Work needs improvement |
| Issue Warning | Misconduct by either party |
| Cancel Order | Mutual agreement to cancel |
Rules During an Active Dispute
- Orders are paused, preventing edits or messages.
- Auto-completion is halted until resolution.
- Payments may be held in Znole Pay.
Final Decision & Closure
- Znole’s decision is final and binding.
- Disputes may be reopened only with new, verified evidence.
- System misuse results in penalties, including order cancellation, payment reversal, or account bans.
Note: The dispute system protects both parties but must be used responsibly to avoid restrictions.
7. Violation Policy & Platform Rights
To maintain a safe, professional, and transparent environment, Znole enforces strict rules against violations. All Users must comply, and violations may lead to disciplinary action without prior notice.
What is a Violation?
A violation is any act that breaches Platform rules, policies, security systems, or the code of conduct, including dishonest, fraudulent, or abusive behavior.
Common Types of Violations
| Category | Examples |
|---|---|
| Fake Identity | Using fake name, email, Aadhaar, PAN, or phone number |
| Multiple Accounts | Creating duplicate accounts |
| Abusive Language | Insults, threats, or personal attacks |
| External Communication | Sharing WhatsApp, phone, or social media links |
| Fake Reviews | False or retaliatory ratings |
| Spamming | Irrelevant gigs or messages |
| Low-Quality Gigs | Misleading or copied gig descriptions |
| Unprofessional Behavior | Ignoring orders, ghosting, or missing deadlines |
| Scam Attempts | Direct payment requests, virus files, or cheating |
| Dispute Misuse | False disputes to avoid payment |
Levels of Violations
| Level | Description | Examples |
|---|---|---|
| 🟡 Minor | First-time or unintentional | Spelling errors, late replies |
| 🟠 Major | Repeated or moderate abuse | Sharing contact info, poor delivery |
| 🔴 Critical | Intentional fraud or abuse | Fake identity, scams, stolen files |
Penalties & Actions
| Action | When Applied |
|---|---|
| ⚠️ Warning | Minor, first-time issues |
| ⏸️ Temporary Suspension (7–30 days) | Repeated or major violations |
| 🔐 KYC Hold/Freeze | Identity mismatch or fake details |
| 💸 Payment Hold | Transaction or project under investigation |
| 🚫 Permanent Ban | Fraud, scams, or repeated abuse |
| 🧹 Gig/Project Deletion | Spammy or misleading content |
| ❌ Access Restriction | Partial feature lock (e.g., gig posting) |
Repeat Violations
- Multiple minor violations escalate to a major violation.
- Multiple major violations result in a permanent ban.
- Banned Users cannot return using the same Aadhaar/PAN, phone, email, or device.
Fraud & Scam-Specific Actions
- Users involved in fraud or scams face:
- Immediate permanent ban.
- Potential legal action.
- Internal reporting and ineligibility for future activity.
- Severe fraud may be reported to local cybercrime authorities.
Re-verification After Suspension
- Suspended Users must update profiles, fix errors, and pass manual KYC review (3–5 working days).
- Approved Users resume activity under monitoring.
Platform Rights
Znole Technology reserves the right to:
- Monitor orders, chats, profiles, or projects for safety, quality, or legal compliance.
- Suspend or delete accounts without notice for violations.
- Hold or reverse payments during disputes or investigations.
- Modify features, services, pricing, or rules without prior User approval.
- Auto-complete orders if Clients do not respond within the review period.
- Block access to Users, IPs, devices, or identities harming the Platform.
- Control visibility of profiles, reviews, and content based on quality or trust.
- Use data securely per the Privacy Policy for functionality and protection.
- Contact Users via phone, email, or in-platform messages for verification or updates.
- Log activity for legal, audit, and trust & safety purposes.
Note: Znole is not liable for losses due to User negligence, fake accounts, or off-platform communication.
Code of Conduct
All Users must:
- Use real identities, genuine skills, and legitimate project needs.
- Avoid abuse, insults, or forceful behavior in chats.
- Respond to messages and orders promptly.
- Avoid exploiting features (e.g., spam, fake disputes).
- Submit original, quality work without plagiarism.
- Never request or accept payments outside the Platform.
- Respect confidentiality of Client/Freelancer data.
- Refrain from sharing NSFW, illegal, or violent content.
Prohibited Conduct
- Fake identities or profiles.
- Spamming, begging, or irrelevant offers.
- Sharing contact details (e.g., WhatsApp, phone).
- Pressuring Users for reviews or responses.
- Posting NSFW, illegal, or violent content.
- Disrespecting Platform rules or staff.
Penalties for Misconduct
- Warning (first offense).
- Temporary feature restriction or account hold.
- Permanent suspension, payment blocks, or order cancellation.
- Ineligibility to rejoin under the same identity.
Final Note: Znole is built for professionals who value trust, time, and talent. Honest and ethical use is rewarded with full support. Misuse, disrespect, or dishonesty results in permanent removal without second chances.
Company Information & Legal Ownership
(This section defines the authority, ownership, and operational control of the platform.)
8. Company Name & Identity
This platform is operated, maintained, and managed under the brand name ZNOLE TECHNOLOGY, a digital-first freelance marketplace system built to connect skilled freelancers with real clients in a secure and professional environment.
2. Legal Ownership
The platform is owned and controlled solely by ZNOLE TECHNOLOGY. All intellectual property, source code, features, design, platform flow, payment systems, dispute systems, and user experience belong exclusively to the company.
Any unauthorized copying, cloning, or replication of the brand, features, or model will be considered a direct violation of intellectual property laws, and strict legal action may be initiated.
3. Nature of the Company
ZNOLE TECHNOLOGY is a private digital marketplace project focused on:
Enabling genuine freelance work opportunities for skilled individuals (starting from 14+ age group)
Helping Indian students and creators earn from their skills
Offering commission-free services to build early trust in the creator economy
Providing smart systems like:
Znole Pay (secure payment system)
Znole Drop (dispute handling & delivery tracking system)
Gig Posting, Profile Matching, Chat, Order & Rating tools
4. Legal Jurisdiction & Operating Compliance
ZNOLE TECHNOLOGY operates in accordance with applicable Indian laws and follows all required standards for digital service platforms. Any legal matters, user concerns, or platform-related issues will be handled under relevant Indian legal frameworks.
The company reserves the right to modify its legal structure, expand into physical office locations, or update its compliance policies as needed in the future — without needing prior user approval.
5. Platform Status & Business Stage
Currently, ZNOLE TECHNOLOGY:
Operates as a startup-level digital brand
Does not collect commission from any order till 31st Dec 2026
Offers free KYC, free account registration, and advanced features
Is in early-stage operations with genuine roadmap building
📌 Formal licenses, brand registrations, or additional compliances will be updated as the platform grows and establishes physical offices in selected cities.
6. Public Statement & Representation
ZNOLE TECHNOLOGY publicly declares:
It does not act as an employer or manager of freelancers
It is only a facilitator of connections between clients and freelancers
All freelancers act independently; clients hire them at their own discretion
The platform provides system support, technical tools, and trust & safety control
7. Brand Disclaimer
The name “ZNOLE,” its logo, tagline, platform structure, and internal systems (such as Znole Pay, Znole Drop, etc.) are proprietary assets. Any unauthorized duplication, imitation, or misuse will result in immediate legal response under applicable Indian laws.