1. About ZNOLE Platform
ZNOLE is India’s leading freelance marketplace connecting students, professionals, and businesses for digital services. ZNOLE Technology manages all platform operations, security, and data systems to ensure user safety and reliability.
Who Can Use ZNOLE:
- Students and freelancers (13+ years) offering digital services
- Businesses and clients hiring freelance talent
- Visitors browsing the platform
- Minor users (13-17) must use parent/guardian verified accounts
Platform Features:
- Graphic design, content writing, web development, SEO services
- Secure payment processing and project management
- Skills certification and training programs
- Multi-language support (Hindi/English)
2. Information We Collect
Personal Information:
- Full name, email address, mobile number for account creation
- Date of birth for age verification and minor protection
- Professional skills, work experience, and portfolio content
- Bank account details and UPI information for payments
Verification Documents:
- Government-issued ID (Aadhar Card, PAN Card) for all users
- Parent/Guardian ID documents for minor users (13-17 years)
- Educational certificates and professional licenses when relevant
- Address verification documents for enhanced security
Platform Usage Data:
- Login times, IP address, device information for security
- Project applications, work submissions, and communication logs
- Payment transactions, earnings history, and withdrawal records
- User ratings, reviews, and feedback on completed projects
Automatic Data Collection:
- Website cookies for better user experience and security
- Location data (city/state level) for relevant project matching
- Technical logs for platform performance and issue resolution
3. How We Use Your Information
Account Management:
- Identity verification and account approval processes
- Profile creation and professional showcase development
- Security monitoring and fraud prevention measures
- Customer support and technical assistance
Work and Projects:
- Matching freelancers with suitable projects based on skills
- Processing payments and managing financial transactions
- Tracking project progress and completion status
- Quality control and performance evaluation
Communication:
- Sending notifications about projects, payments, and platform updates
- Customer support through various channels
- Educational content and skill development resources
- Safety alerts and security-related communications
Legal Compliance:
- Meeting government regulations and tax requirements
- Maintaining records for dispute resolution
- Ensuring platform safety and user protection
- Reporting suspicious activities to authorities when required
4. Data Sharing with Third Parties
Payment Partners:
- Razorpay, Paytm, PhonePe for secure payment processing
- Banks and financial institutions for transaction verification
- Tax calculation services for compliance and reporting
Verification Services:
- Government databases for ID verification (with legal authorization)
- Educational institutions for credential confirmation
- Background check services for enhanced security
Legal Requirements:
- Government authorities when legally mandated
- Law enforcement for fraud prevention and investigation
- Regulatory bodies for compliance and reporting
Service Providers:
- Cloud hosting for secure data storage and platform operation
- Customer support tools for better user assistance
- Analytics services for platform improvement (anonymized data only)
Important: We never sell personal data for commercial purposes or share sensitive information without legal requirement or user consent.
5. Minor User Protection (13-17 Years)
Registration Requirements:
- Parent/Guardian must provide valid government-issued ID
- Account registered under parent/guardian’s verified identity
- All work performed under adult supervision and responsibility
- Payment processing through parent/guardian’s bank account only
Account Ownership:
- Legal account holder is the 18+ verified document owner
- Minor’s work is attributed to them but account belongs to guardian
- Company validates documents, not the person submitting them
- If minor uses parent’s documents, parent is legally responsible
Work Guidelines:
- Focus on educational and skill-development projects
- Avoid heavy/complex work beyond age-appropriate capabilities
- Company may suspend accounts for inappropriate work choices
- Parents encouraged to monitor dashboard and project activities
Company Position:
- ZNOLE verifies documents for 18+ compliance only
- No responsibility for unauthorized document usage by family members
- Parents responsible for monitoring their documents and minor’s activities
- Account actions based on verified adult identity, not actual user age
6. User Rights and Account Control
Access and Updates:
- View and modify personal information through user dashboard
- Update payment methods and verification documents
- Change privacy settings and notification preferences
- Download personal data and work history when requested
Account Deactivation:
- Permanent account deletion available through platform option
- Submit reason for deactivation through secure form
- Data permanently deleted within 30 days of confirmed request
- Work history and certificates will be removed completely
Data Portability:
- Request copy of personal data in digital format
- Export work portfolio and project history
- Transfer certificates and achievements to external storage
- Receive all data within 15 days of verified request
Privacy Controls:
- Manage profile visibility and information sharing
- Control communication preferences and notifications
- Set project category preferences and availability status
- Block specific users or clients when necessary
7. Data Security Measures
Technical Protection:
- AES-256 encryption for all sensitive data storage
- SSL/TLS encryption for all data transmission
- Multi-factor authentication for enhanced account security
- Regular security audits and vulnerability assessments
Access Controls:
- Role-based permissions limiting data access to authorized staff
- Audit logs tracking all data access and modifications
- Secure backup systems with multiple redundancy levels
- 24/7 monitoring for suspicious activities and threats
Breach Response:
- Immediate containment and investigation procedures
- User notification within 72 hours of confirmed breach
- Cooperation with legal authorities and regulatory compliance
- Free credit monitoring and identity protection for affected users
User Security:
- Strong password requirements and regular update prompts
- Device recognition and trusted device management
- Login history and suspicious activity alerts
- Security education and best practices guidance
8. Cookies and Tracking
Cookie Usage:
- Session management for secure login and platform navigation
- User preferences and personalized experience settings
- Security monitoring and fraud prevention measures
- Platform performance optimization and error tracking
User Control:
- Browser settings can disable or delete cookies
- Platform functionality may be limited without essential cookies
- No tracking across other websites or third-party services
- Clear cookie consent and management options provided
9. International Users and Data Transfer
Cross-Border Data:
- Primary data storage on Indian servers for Indian users
- International data transfer only when legally required
- Compliance with applicable data protection laws in user countries
- Additional security measures for international data handling
Global Compliance:
- Adherence to GDPR for European users when applicable
- Compliance with local privacy laws in user jurisdictions
- Regular review of international legal requirements
- User notification of any changes in data handling practices
10. Policy Updates and Contact Information
Policy Changes:
- Users notified via email and platform notifications of any updates
- Continued platform use indicates acceptance of updated terms
- Major changes require explicit user consent before implementation
- Previous policy versions archived and available upon request
Contact Information:
- Email: support@znole.in for all privacy-related questions
- Response Time: 48 hours for privacy and data requests
- Data Protection Officer: Available for serious privacy concerns
- Escalation Process: Clear procedures for unresolved privacy issues
User Support:
- Dedicated privacy support team for data-related inquiries
- Step-by-step guidance for exercising user rights
- Regular privacy education and awareness programs
- Transparent communication about data practices and policies
Final Notes:
- This policy applies to all ZNOLE users regardless of location or account type
- Regular review ensures compliance with changing legal requirements
- User feedback actively incorporated into policy improvements
- Commitment to transparency and user privacy protection at all times